Tenant KYC and Document Management

Frequently asked questions

How does tenant KYC and document management work in IONROI?

Each occupant record in IONROI has a KYC section where you upload identity documents and set the verification status: Pending, Verified, or Rejected. Supported document types include Emirates ID, Passport, Visa, and Income Proof. Documents are stored securely against the occupant's record and accessible from both the occupant profile and the linked lease, so you always know the compliance status of every tenant.

Which IONROI plan includes KYC and document management?

Tenant KYC and document management is available on all plans. The Basic plan (free, 1 property) supports full document upload and KYC status tracking for occupants linked to that property. Pro (AED 99/month) and Enterprise (AED 299/month) extend this across multi-property portfolios with team access for managers handling onboarding.

What documents should landlords collect from tenants before signing a lease?

At a minimum, landlords should collect a valid government-issued photo ID and proof of income or employment. In UAE markets, Emirates ID and a visa copy are standard for expatriate tenants, while nationals typically provide Emirates ID and salary certificates. Income verification reduces the risk of payment default and is essential for due diligence before committing to a lease.

How does IONROI's document management compare to storing tenant files in email or cloud folders?

Storing documents in email attachments or generic cloud folders means they are detached from the tenant and lease records they relate to, making retrieval slow and audit trails impossible. IONROI attaches every document directly to the relevant occupant, with KYC status visible on the dashboard so you can see at a glance which tenants across your portfolio still have pending verification.