IONROI
Operations

Maintenance Management

Resolve issues before they become liabilities

Log, assign, and track maintenance requests from open to resolved. Assign vendors, set priority levels, and maintain a full maintenance history for each unit and property.

What you get

  • Track requests from Open through Resolved or Cancelled
  • Assign vendors from your managed vendor directory
  • Priority levels: Low, Medium, High, Urgent
  • Full maintenance history per unit and property

Related features

Unit Management
Granular control over every unit
Expense Tracking
Every cost, categorized and accounted for
Tenant KYC and Document Management
Verified tenants, secure documentation

Frequently asked questions

How does maintenance management work in IONROI?
You log a maintenance request against a specific unit, setting a category (Plumbing, Electrical, HVAC, and others) and priority level (Low, Medium, High, Urgent). Requests start as Open and move through In Progress or Scheduled to Resolved or Cancelled. You can assign vendors from your saved vendor directory and the full request history is retained against the unit for future reference.
Which IONROI plan includes maintenance management?
Maintenance management is included on all plans, including the free Basic plan. Pro (AED 99/month) and Enterprise (AED 299/month) extend this across multi-property portfolios with multi-user access, so managers can log and update requests while landlords retain full visibility.
How should landlords prioritize maintenance requests across a rental portfolio?
Safety issues (electrical faults, gas leaks, structural damage) and habitability problems (HVAC failure, water supply) should always be treated as urgent regardless of property value. Cosmetic issues and non-critical repairs can be batched and scheduled cost-effectively. Maintaining a preferred vendor list with pre-agreed rates for common job types speeds up response times significantly and reduces per-job cost versus ad-hoc sourcing.
How does IONROI's maintenance tracking compare to managing requests over email or messaging apps?
Email and messaging threads scatter maintenance history across conversations and make it impossible to see the open request count across your whole portfolio at a glance. IONROI gives every request a status, a priority, a linked unit, and a full activity history in one place, so you can see exactly what is open, what is in progress, and what each property has cost in maintenance over time.

Try Maintenance Management for free

Start with one property for free. No credit card required.

Start freeSee pricing